Shipping policy

DEFENDX Shipping Policy

Effective Date: 22 September 2025

At DEFENDX, we aim to deliver high-performance gear with speed and reliability. Below you’ll find details on how we ship, when to expect your order, and what to do if something goes wrong.

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1. Order Processing

• Orders are processed within 1 day.

• You’ll receive a confirmation email once your order is placed, and a tracking link once it ships.

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2. Shipping Times

• UK Standard Delivery: 2–3 business days • UK Express Delivery: 1-2 business days (if available) • International Shipping: Coming soon

Please note: delivery times are estimates and may vary due to carrier delays or seasonal volume.

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3. Shipping Costs

• Shipping fees are calculated at checkout based on your location and selected delivery method.

• Free UK shipping may be offered during promotional periods.

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4. Tracking Your Order

Once your order ships, you’ll receive a tracking link via email. You can monitor your delivery status directly through the carrier’s website.

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5. Delivery Issues

If your order is delayed, lost, or arrives damaged:

• Contact us at support@defendxgear.com

• Include your order number and a brief description of the issue • We’ll work with our carriers to resolve it promptly