Refund policy

DEFENDX Returns & Refunds Policy

Effective Date: 22 September 2025

At DEFENDX, we stand behind the quality of our protective gear. If you’re not satisfied with your purchase, we’re here to help — within the boundaries of hygiene and safety.

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1. Return Eligibility

• Returns are accepted within 30 days of delivery.

• Items must be unused, unworn, and in their original packaging.

• Products showing signs of use or damage may not be eligible for return.

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2. Hygiene-Sensitive Products

Due to the nature of protective gear, certain items — including mouth guards — are non-returnable once opened. This ensures the safety and hygiene of all our customers.

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3. Return Process

To initiate a return:

1. Email us at support@defendxgear.com with your order number and reason for return.

2. We’ll confirm eligibility and provide return instructions.

3. Once received and inspected, we’ll issue your refund.

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4. Refunds

• Refunds are processed to the original payment method.

• You’ll receive confirmation once your refund is issued.

• Please allow 5–10 business days for the refund to appear, depending on your bank.

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5. Exchanges

We do not currently offer direct exchanges. If you need a different item, please place a new order and return the original (if eligible).

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6. Shipping Costs

• Free return shipping.

• Return shipping is the responsibility of the customer unless the item is faulty or incorrect.

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7. Faulty or Incorrect Items

If you receive a damaged or incorrect product, contact us immediately at support@defendxgear.com. We’ll make it right.